Terms of service

Last Updated: October 6, 2026

Welcome to TOVQIRANO™.

These Terms & Conditions describe the rules and conditions that apply to your use of tovqira.com, including browsing our website, purchasing products, using checkout services, contacting customer support, and accessing related shopping features.

The website tovqira.com is owned and operated by Hangzhou Youtao Network Technology Co., Ltd. under the TOVQIRANO™ brand.

Throughout these Terms, the words “TOVQIRANO™,” “we,” “us,” and “our” refer to Hangzhou Youtao Network Technology Co., Ltd., unless otherwise stated.

By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions together with our other published policies.

If you do not agree with these Terms, please do not use our website or complete purchases through our store.

1. Business Information

TOVQIRANO™ operates under the following business details:

Brand Name: TOVQIRANO™
Owner: Li Gang
Primary Domain: tovqira.com
Legal Company Name: Hangzhou Youtao Network Technology Co., Ltd.

Business Address:
Room 2-187, Newwan Science and Technology Innovation Park, Newwan Town, Qiantang District, Hangzhou City, Zhejiang Province

Customer Support Email:
service@tovqira.com

Customer Service Phone:
+86 18400210209

Hangzhou Youtao Network Technology Co., Ltd. owns and operates tovqira.com under the TOVQIRANO™ brand and is responsible for website operation, customer support, and transactions completed through this website.

2. Eligibility to Purchase

By placing an order through our website, you confirm that:

You have the legal ability to enter into a purchase agreement
The information provided during checkout is accurate and complete
You are authorized to use the selected payment method
Your purchase complies with applicable laws in your location

If local regulations require permission from a parent or guardian, you are responsible for obtaining such authorization.

3. Product Information

We aim to provide accurate and detailed product information, including:

Product names
Images
Features
Materials
Specifications
Available options
Pricing information

However, slight differences may occur due to:

Screen settings
Lighting conditions during photography
Device display variations
Manufacturing characteristics

Minor differences do not automatically indicate that a product is defective or inconsistent with its description.

4. Product Availability

All products are offered subject to availability.

We may update or change:

Product details
Available options
Inventory status
Product quantities
Product listings

If an item becomes unavailable after an order has been submitted, we may contact you and provide an appropriate solution, including cancellation or refund where applicable.

5. Pricing

Product prices may change periodically.

The applicable price is the amount displayed during checkout before payment confirmation.

Your order total may include:

Product price
Shipping fees
Applicable discounts
Taxes or other charges displayed before payment

We reserve the right to correct pricing errors, technical mistakes, or inaccurate information when necessary.

6. Currency

Unless another currency is displayed during checkout, transactions on tovqira.com are generally processed in:

United States Dollars (USD)

If your payment account uses another currency, your financial institution may apply:

Currency conversion fees
Foreign transaction charges
Additional processing fees

These charges are determined by your bank or payment provider.

7. Orders

Submitting an order represents your request to purchase selected products.

Before completing payment, please carefully review:

Product selection
Quantity
Product variations
Shipping address
Billing details
Shipping charges
Order total
Payment information

You are responsible for ensuring checkout information is correct before placing your order.

8. Order Confirmation

After successful checkout, you will normally receive an order confirmation email.

The confirmation may include:

Order number
Purchased products
Payment information
Delivery details

Receiving an automated confirmation means that we have received your order request. It does not prevent reasonable checks related to:

Payment verification
Fraud prevention
Inventory availability
Order processing

9. Order Acceptance

We reserve the right to refuse or cancel orders when reasonably necessary, including situations involving:

Payment authorization failure
Suspicious transactions
Product availability issues
Incorrect customer information
Shipping restrictions
Technical or pricing errors

If payment has already been collected and the order is canceled, the applicable amount will be refunded.

10. Order Changes & Cancellation

If you need to update order details, please contact us as soon as possible:

Email: service@tovqira.com

We will make reasonable efforts to assist with requests involving:

Product changes
Quantity adjustments
Address updates
Order cancellation

However, changes cannot always be guaranteed after processing, packaging, or shipment has started.

11. Payment Methods

Available payment options are displayed during checkout.

Depending on availability, payment methods may include:

Credit cards
Debit cards
PayPal
Other payment methods shown at checkout

Payment availability may depend on:

Customer location
Payment provider
Card issuer
Transaction eligibility

12. Payment Security

Payments are processed through secure payment providers.

Payment providers may use:

Encryption technology
Authentication systems
Fraud prevention tools
Security verification procedures

For your protection, do not send sensitive payment details such as full card numbers or security codes through email.

13. Shipping and Processing

Orders are processed according to our Shipping Policy.

Standard processing time:

1–3 business days after payment confirmation

Processing time is separate from carrier delivery time.

Estimated delivery information is provided separately through our Shipping Policy.

14. Returns & Refunds

Eligible products may generally be returned according to our Return & Refund Policy.

Customers should review:

Return eligibility requirements
Return request procedures
Refund timelines
Applicable conditions

For return assistance, contact:

Email: service@tovqira.com

15. Intellectual Property

All website content, including:

TOVQIRANO™ branding
Logos
Product images
Text
Graphics
Website design elements

is owned by or legally used by Hangzhou Youtao Network Technology Co., Ltd.

Unauthorized reproduction, modification, distribution, or commercial use is prohibited unless permission has been granted.

16. Privacy

Personal information collected through our website is handled according to our Privacy Policy.

The Privacy Policy explains how information is:

Collected
Used
Protected
Managed

By using our website, you acknowledge these practices.

17. Third-Party Services

Our website may use third-party providers for:

Payment processing
Shipping services
Website operation
Analytics
Customer support

These providers may operate under their own terms and privacy policies.

18. Website Availability

We aim to maintain reliable website access.

However, temporary interruptions may occur due to:

Maintenance
Technical updates
Hosting issues
Network problems
Third-party service interruptions

We do not guarantee uninterrupted access at all times.

19. Disclaimer

Our website and services are provided based on current availability.

To the extent permitted by law, we do not guarantee that:

Every website function will always operate without interruption
All information will always be completely error-free
External services will remain continuously available

Mandatory consumer rights remain unaffected.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Hangzhou Youtao Network Technology Co., Ltd. shall not be responsible for indirect or consequential damages arising from the use of our website or products.

Nothing in these Terms removes rights that cannot legally be excluded.

21. Force Majeure

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

Natural disasters
Severe weather
Government actions
Transportation disruptions
Network failures
Other unforeseen events

22. Consumer Rights

These Terms do not limit consumer rights provided by applicable laws.

Depending on your location, you may have rights relating to:

Product quality
Returns
Refunds
Repairs
Replacements
Delivery

Where mandatory law provides stronger protection, those legal requirements will apply.

23. Changes to These Terms

We may update these Terms & Conditions when necessary.

Changes may reflect updates to:

Business operations
Products
Payment procedures
Shipping arrangements
Legal requirements

The updated version will be published on this page with a revised update date.

24. Contact Information

If you have questions regarding these Terms & Conditions, please contact us:

TOVQIRANO™

Owned and operated by:
Hangzhou Youtao Network Technology Co., Ltd.

Owner: Li Gang