Return & Refund Policy

Last Updated: October 6, 2026

At TOVQIRANO™, customer satisfaction is one of our top priorities. We understand that sometimes a return or refund may be necessary, and we aim to provide a clear, fair, and simple process for handling these requests.

This policy explains the requirements, procedures, and conditions for returns, exchanges, and refunds.

1. Return Eligibility

Customers may request a return within 30 calendar days after receiving their order.

To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition
The product packaging must be included and undamaged where applicable
Proof of purchase, such as an order confirmation, must be provided

Items that show signs of use, damage caused after delivery, or missing original components may not qualify for a return.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email:
service@tovqira.com

Please include:

Order number
Product name
Reason for return
Supporting photos or details if needed

Once your request is reviewed and approved, our team will provide return instructions and any required shipping information.

Please do not send products back before receiving return approval.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

Damaged during transportation
Defective
Incorrect or different from the product ordered

Please contact us as soon as possible.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, or other available resolution.

4. Items That Cannot Be Returned

Certain products may not be eligible for return, including:

Customized or personalized products
Gift cards
Clearance or final sale items
Products that cannot be returned due to hygiene or safety considerations

If you are uncertain whether your product qualifies for a return, please contact our support team before sending the item.

5. Product Exchanges

If you would like to exchange an item, please contact our customer support team first.

The general exchange process includes:

Request approval for the return of the original item
Complete the return process according to our instructions
Place a new order for the replacement product

This process helps ensure faster and more accurate order handling.

6. International Orders

For customers located outside our primary service region, return eligibility may vary depending on destination regulations and order conditions.

Customers should contact our support team before returning international orders to receive the correct instructions.

7. Refund Process

Once your returned item has been received and inspected, we will send a confirmation regarding your refund status.

Approved refunds will be:

Returned to the original payment method
Processed within approximately 5–10 business days
Subject to additional processing time from your bank or payment provider

If you have not received your refund after the expected processing period, please contact us:

Email:
service@tovqira.com

8. Return Shipping Information

Please contact TOVQIRANO™ customer support before sending any return.

After your return request is approved, we will provide the necessary return instructions.

Business Information

Brand Name: TOVQIRANO™
Legal Company Name: Hangzhou Youtao Network Technology Co., Ltd.
Business Address: Room 2-187, Newwan Science and Technology Innovation Park, Newwan Town, Qiantang District, Hangzhou City, Zhejiang Province
Customer Support Email: service@tovqira.com
Customer Support Phone: +86 18400210209