Shipping policy

Last Updated: October 6, 2026

At TOVQIRANOβ„’, we are committed to providing a reliable and transparent delivery experience. This Shipping Policy explains how we process orders, manage shipping arrangements, and provide tracking support to help you better understand your delivery journey.

Our Shipping Commitment

We work with reliable fulfillment partners and logistics providers to ensure your orders are handled safely and delivered efficiently.

Our shipping process is designed to provide:

  • Careful order preparation and quality checks

  • Reliable transportation solutions

  • Clear delivery information throughout the process

  • Order tracking support after shipment

Depending on product availability and delivery destination, orders may be fulfilled through our own facilities or trusted partner fulfillment locations.

1. Order Processing & Shipping Fees

Every order goes through a preparation process before shipment.

Processing Time

Orders are generally processed within:

1–3 business days after payment confirmation

During peak periods, holidays, or promotional events, additional processing time may be required.

Shipping Fees

Shipping costs are calculated based on the destination, selected shipping method, and order details.

Available shipping charges will be displayed clearly during checkout before payment is completed.

2. Estimated Delivery Time

Delivery times may vary depending on destination, carrier availability, and local conditions.

Estimated delivery timeframe:

Destination Estimated Delivery Time
United States 7–12 business days
Canada, United Kingdom, Australia 10–16 business days
Other International Locations 14–21 business days

Please note that delivery estimates begin after the order has been shipped.

Unexpected delays may occur due to:

  • Weather conditions

  • Carrier delays

  • Customs processing

  • Public holidays

  • Other circumstances beyond our control

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please note:

  • Tracking details may require 1–3 business days to become active

  • A temporary lack of tracking updates does not necessarily indicate a delivery issue

  • Delivery progress can be checked through the tracking information provided

If you experience unusual tracking delays, please contact our support team for assistance.

4. International Shipping & Customs

For international orders, shipments may be subject to customs procedures depending on the destination country.

Customers may be responsible for:

  • Import duties

  • Local taxes

  • Customs-related charges

Customs regulations vary by country, and delays caused by customs inspections are outside of our direct control.

We recommend checking local import requirements before placing an international order.

5. Order Changes & Cancellations

We begin processing orders as quickly as possible to ensure timely delivery.

If you need to update shipping information or request an order cancellation, please contact us promptly:

Email:
service@tovqira.com

Please note:

  • Requests should be submitted as soon as possible after purchase

  • Orders that have entered processing or shipment preparation may not be modified or canceled

6. Delayed, Lost, or Damaged Packages

We understand the importance of receiving your order safely.

Damaged Packages

If your order arrives damaged, please contact us with:

  • Order number

  • Photos of the damaged package or product

  • Description of the issue

Our team will review the situation and provide an appropriate solution.

Lost Packages

If your tracking information confirms that a package has been lost during transportation, please contact us.

We will work with the shipping provider and assist in resolving the issue.

Contact Us

If you have any questions regarding shipping, delivery status, or order support, please contact:

Brand Name: TOVQIRANOβ„’
Legal Company Name: Hangzhou Youtao Network Technology Co., Ltd.
Business Address: Room 2-187, Newwan Science and Technology Innovation Park, Newwan Town, Qiantang District, Hangzhou City, Zhejiang Province
Customer Support Email: service@tovqira.com
Customer Support Phone: +86 18400210209

Thank you for choosing TOVQIRANOβ„’.

We are dedicated to providing a clear, dependable, and customer-focused delivery experience from checkout to arrival.