Privacy Policy

Last Updated: October 6, 2026

At TOVQIRANO™, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase products, or communicate with our team.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a better shopping experience and process orders efficiently, we may collect certain information when you interact with our website.

Information You Provide

When you place an order, contact customer support, or communicate with us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing information

  • Order details

  • Payment-related information processed securely through third-party payment providers

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system details

  • Website interaction data

  • Cookies and similar technologies

This information helps us improve website performance and enhance your overall shopping experience.

2. How We Use Your Information

The information collected may be used for the following purposes:

Order Processing

We use your information to:

  • Confirm and process purchases

  • Arrange product delivery

  • Provide order updates and tracking information

  • Handle customer service requests

Website Improvement

We may use collected information to:

  • Improve website functionality

  • Understand customer preferences

  • Enhance product and service experiences

Communication

We may contact you regarding:

  • Order-related notifications

  • Customer support inquiries

  • Important service updates

  • Promotional messages if you have provided consent

Security Protection

Information may be used to:

  • Detect suspicious activity

  • Prevent fraudulent transactions

  • Maintain a safe shopping environment

3. Protection of Personal Information

Protecting customer information is an important priority for TOVQIRANO™.

We apply reasonable security measures, including:

  • Secure payment processing systems

  • Encryption technology for sensitive information transmission

  • Restricted access to personal information

  • Protection procedures designed to prevent unauthorized access

TOVQIRANO™ does not store complete credit or debit card information after payment processing is completed.

4. Information Sharing

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers when necessary to support our operations, including:

  • Payment processing

  • Order fulfillment

  • Shipping services

  • Website maintenance

  • Customer support services

These service providers are required to handle your information securely and only for authorized purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

  • Remember shopping cart information

  • Improve website performance

  • Understand visitor behavior

  • Provide more relevant website experiences

You may adjust cookie settings through your browser. Please note that disabling cookies may affect certain website functions.

6. Third-Party Services

Our website may include links to third-party services or payment platforms.

TOVQIRANO™ is not responsible for the privacy practices, security policies, or content of external websites.

We recommend reviewing the privacy policies of third-party services before providing personal information.

7. Your Privacy Rights

You may have the right to:

  • Request access to your personal information

  • Update or correct inaccurate information

  • Request assistance regarding your personal data

  • Opt out of promotional communications

To submit a privacy-related request, please contact our customer support team.

8. Children’s Privacy

TOVQIRANO™ does not knowingly collect personal information from children under the age of 13.

If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.

Parents or guardians who have concerns may contact us for assistance.

9. Data Security Events

Although we take reasonable measures to protect customer information, no online transmission method can be guaranteed to be completely secure.

If a security incident affecting customer information occurs, we will take appropriate actions and provide notifications when required by applicable regulations.

10. Email Communications

We may use your email address to provide:

  • Order confirmations

  • Shipping updates

  • Customer service responses

  • Important account or service information

If you receive promotional emails, you may unsubscribe at any time by following the instructions included in those messages.

11. Managing Your Information

You may contact us if you would like to:

  • Review your personal information

  • Request corrections

  • Stop receiving marketing communications

  • Ask questions about how your information is used

We will review and respond to reasonable requests in accordance with applicable laws.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Brand Name: TOVQIRANO™
Legal Company Name: Hangzhou Youtao Network Technology Co., Ltd.
Business Address: Room 2-187, Newwan Science and Technology Innovation Park, Newwan Town, Qiantang District, Hangzhou City, Zhejiang Province
Customer Support Email: service@tovqira.com
Customer Support Phone: +86 18400210209

TOVQIRANO™ is committed to protecting your privacy and providing a secure, reliable, and trustworthy online shopping experience.