Website Terms & Conditions

Last Updated: August 10, 2026

Welcome to TOVQIRANO™.

This website and online store are operated by Chilly-Dog, LLC. Throughout these Terms, references to “TOVQIRANO™,” “we,” “us,” or “our” mean Chilly-Dog, LLC and the TOVQIRANO™ online store, as applicable.

These Website Terms & Conditions govern your access to and use of our website, products, checkout services, content, customer features, and other services made available through our online store.

By visiting our website, placing an order, or otherwise using our Services, you agree to be bound by these Terms together with any policies referenced on our website.

If you do not agree with these Terms, please discontinue use of the Services.

1. Using Our Store

You may use the TOVQIRANO™ website only for lawful purposes and in accordance with these Terms.

By using our Services, you confirm that you are legally permitted to enter into transactions in your jurisdiction or that you are using the Services with the permission of a parent or legal guardian where appropriate.

When submitting information through our website, you agree to provide information that is accurate, current, and complete.

This may include:

  • Your name

  • Contact information

  • Shipping address

  • Billing information

  • Payment information

  • Other details reasonably required to process an order

You are responsible for reviewing information carefully before submitting it.

2. Customer Accounts

Certain features may allow or require you to create a customer account.

If you maintain an account, you are responsible for keeping your login credentials confidential and for activities conducted through your account.

You agree not to:

  • Provide false account information

  • Impersonate another person

  • Transfer or sell your account

  • Intentionally provide access to unauthorized third parties

  • Use an account for fraudulent or unlawful activity

Please contact us if you believe your account has been accessed without authorization.

3. TOVQIRANO™ Products

We make reasonable efforts to present our pet apparel accurately, including product descriptions, colors, materials, dimensions, design details, and photographs.

However, the appearance of a product on your screen may vary depending on:

  • Monitor or device settings

  • Lighting used in product photography

  • Manufacturing variations

  • Fabric texture or material characteristics

Minor differences in color, pattern placement, texture, or appearance may occur.

Product descriptions and specifications may also be revised as designs or collections are updated.

4. Product Availability

All merchandise is subject to availability.

We may, at our discretion:

  • Limit the quantity of an item available for purchase

  • Modify or discontinue products

  • Introduce new styles or collections

  • Update product specifications

  • Restrict certain products to specific markets

  • Correct inventory information

Adding a product to your cart does not guarantee that it will remain available until checkout has been completed.

5. Placing an Order

Submitting an order through TOVQIRANO™ represents your request to purchase the selected merchandise.

Receipt of an order confirmation does not necessarily mean that an order has been finally accepted.

We reserve the right to review, reject, limit, or cancel an order when reasonably necessary, including circumstances involving:

  • Suspected fraud

  • Payment authorization problems

  • Incorrect product or pricing information

  • Inventory discrepancies

  • Unusually large quantities

  • Suspected unauthorized resale

  • Shipping restrictions

If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method.

6. Order Changes & Cancellations

Please review your order carefully before submitting payment.

Because orders may enter processing shortly after purchase, changes or cancellations cannot always be guaranteed.

Where our Shipping Policy provides a cancellation or modification window, requests should be submitted within that stated period to:

service@tovqira.com

We will make a reasonable effort to assist when an order has not yet entered fulfillment.

7. Personal-Use Purchases

Unless we specifically authorize otherwise, products purchased through the TOVQIRANO™ retail website are intended for personal or household use.

You may not purchase merchandise for unauthorized commercial resale, redistribution, or other business purposes that conflict with our retail terms.

We may limit or cancel orders that reasonably appear to involve unauthorized resale activity.

8. Prices, Promotions & Taxes

Product prices and promotional offers may change from time to time.

The amount applicable to your purchase will generally be the amount displayed during checkout when your order is submitted.

Unless clearly stated otherwise, displayed product prices may not include:

  • Shipping charges

  • Sales tax

  • VAT

  • Customs duties

  • Import fees

  • Other government or carrier charges

Discount codes and promotional offers may be subject to separate conditions, expiration dates, exclusions, or purchase requirements.

Promotions cannot necessarily be combined unless specifically stated.

9. Payment

You agree to provide valid and authorized payment information when placing an order.

Payments may be handled through third-party payment processors made available during checkout.

TOVQIRANO™ does not intentionally store complete credit or debit card credentials when those details are processed directly by an authorized payment provider.

Payment authorization may be subject to additional verification by your bank, card issuer, PayPal, or other payment service.

More information may be found in our Payment & Checkout policy.

10. Shipping & Delivery

Orders are shipped according to the terms described in our Shipping & Delivery Information page.

Processing and transit estimates are provided for general guidance and are not guaranteed arrival dates.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Customs procedures

  • Holidays

  • Transportation disruptions

  • Incorrect addresses

  • Local delivery conditions

International customers may also be responsible for applicable customs duties, taxes, or import charges.

Please refer to our Shipping Policy for additional information.

11. Returns & Refunds

Eligible returns, refunds, and exchanges are governed by our published Returns, Exchanges & Refunds policy.

Return eligibility may depend on factors including:

  • Condition of the merchandise

  • Time elapsed after delivery

  • Whether the product has been worn or used

  • Presence of original tags or packaging

  • Whether the item was designated Final Sale or otherwise excluded

Pet apparel showing signs of extended use, pet hair, stains, odors, washing, or damage may not qualify for a standard return.

Nothing in these Terms is intended to remove consumer rights that cannot legally be waived.

12. Website Content & Intellectual Property

Unless otherwise stated, the content presented through TOVQIRANO™ is owned by, licensed to, or lawfully used by Chilly-Dog, LLC.

Protected content may include:

  • TOVQIRANO™ branding

  • Logos and wordmarks

  • Website layouts

  • Product photography

  • Graphics

  • Product descriptions

  • Marketing copy

  • Illustrations

  • Videos

  • Design elements

You may view website content for ordinary personal shopping purposes.

Without appropriate authorization, you may not reproduce, republish, distribute, sell, modify, scrape, commercially exploit, or create unauthorized derivative uses of protected content.

13. Acceptable Website Use

You agree not to misuse our website or Services.

Prohibited activities include attempting to:

  • Violate applicable laws

  • Commit fraud

  • Infringe intellectual property rights

  • Introduce malware or harmful code

  • Interfere with website security

  • Circumvent access restrictions

  • Collect personal information unlawfully

  • Send spam, phishing, or deceptive communications

  • Scrape or copy website content through unauthorized automated means

  • Use the Services to harass, threaten, or harm others

We may restrict access where we reasonably believe these Terms have been violated.

14. Third-Party Services

Our store may rely on third-party providers for functions such as:

  • Ecommerce infrastructure

  • Payment processing

  • Shipping

  • Analytics

  • Advertising

  • Customer support

  • Social media integrations

We may also provide links to independently operated websites.

Third-party services are governed by their own terms and policies. We do not control independent third-party websites and are not responsible for their content or practices.

Use of third-party services may therefore be subject to additional terms.

15. Customer Comments & Submissions

If you voluntarily send us reviews, suggestions, product feedback, ideas, photographs, or other content, you confirm that you have the right to provide that material.

You must not submit content that:

  • Violates another party's rights

  • Contains unlawful material

  • Is intentionally deceptive

  • Contains malicious software

  • Violates applicable privacy rights

Where permitted by applicable law, we may use customer feedback to improve products, services, and the shopping experience.

16. Website Accuracy

We work to maintain accurate information, but errors may occasionally occur.

Examples may include mistakes involving:

  • Prices

  • Promotions

  • Product descriptions

  • Availability

  • Shipping information

  • Product specifications

We reserve the right to correct errors or update inaccurate information when discovered.

If a material error affects an order already placed, we may contact you, correct the issue, or cancel and refund the affected transaction where appropriate.

17. Service Availability

We may occasionally modify, suspend, restrict, or discontinue portions of the website for maintenance, security, technical, operational, or business reasons.

We do not guarantee that every website function will always operate without interruption.

Temporary technical problems may occur despite reasonable efforts to maintain the Services.

18. Disclaimer of Warranties

To the extent permitted by applicable law, the website and related Services are provided on an “as available” basis.

We do not guarantee that:

  • Website access will always be uninterrupted

  • Every technical error will be immediately corrected

  • Every feature will remain available indefinitely

  • Third-party services will always function without interruption

Nothing in this section limits warranties or consumer protections that cannot legally be excluded.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Chilly-Dog, LLC, TOVQIRANO™, and their respective service providers, personnel, or affiliates will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website or Services where such limitations are legally permitted.

Our liability is not excluded or limited where doing so would be prohibited by applicable consumer protection or other law.

20. Responsibility for Violations

To the extent permitted by applicable law, you may be responsible for losses or claims resulting from your unlawful misuse of the Services or material violation of these Terms.

This provision does not create obligations that would be invalid or unenforceable under applicable consumer law.

21. Suspension or Termination

We may restrict or terminate access to the Services where reasonably necessary, including for:

  • Fraudulent activity

  • Security threats

  • Illegal conduct

  • Serious or repeated violations of these Terms

Termination of website access does not automatically eliminate obligations arising from transactions completed before termination.

22. Privacy

Your use of our Services is also subject to our Privacy & Data Use Notice.

Please review that policy to understand how personal information may be collected, processed, shared, and protected when you interact with TOVQIRANO™.

23. Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions will continue in effect to the extent legally permitted.

24. Applicable Law

These Terms and your use of the Services are subject to applicable laws and regulations.

Nothing in these Terms is intended to deprive consumers of mandatory legal protections available in their place of residence.

Where mandatory consumer laws apply, those rights will remain unaffected.

25. Changes to These Terms

We may revise these Website Terms & Conditions periodically to reflect changes in:

  • Our Services

  • Business operations

  • Store functionality

  • Product offerings

  • Applicable requirements

The latest version will be published on this page with an updated revision date.

Your continued use of the Services following publication of revised Terms will be subject to the updated version to the extent permitted by law.

26. Contact Information

Questions regarding these Terms may be sent to:

TOVQIRANO™
Operated by: Chilly-Dog, LLC
Email: service@tovqira.com

Please include enough detail for our team to understand and respond to your inquiry.

TOVQIRANO™ — Modern petwear. Clear terms. Thoughtful service.