Privacy & Data Use Notice
Last Updated: August 10, 2026
At TOVQIRANO™, operated by Chilly-Dog, LLC, we respect the privacy of our customers and website visitors.
This Privacy & Data Use Notice explains the types of information we may collect when you browse our website, place an order, contact customer support, or otherwise interact with our online services. It also describes how that information may be used, protected, and shared.
By accessing or using our website, you acknowledge the practices described in this notice.
1. Information We May Collect
The information we collect depends on how you interact with TOVQIRANO™.
Information You Give Us
You may voluntarily provide information when you:
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Place or manage an order
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Enter shipping or billing information
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Contact customer support
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Subscribe to promotional emails
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Create or use a customer account, when available
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Participate in promotions, surveys, or other website features
This information may include:
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Full name
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Email address
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Telephone number
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Billing address
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Shipping address
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Order and transaction information
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Customer service communications
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Product preferences or purchase history
Payment credentials are generally processed by the payment provider used during checkout rather than being stored directly by TOVQIRANO™.
Information Collected During Website Use
When you browse our store, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Approximate location derived from technical information
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Pages viewed
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Products viewed
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Referral source
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Shopping cart activity
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Checkout activity
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Date and time of website interactions
Cookies, pixels, analytics tools, and similar technologies may be used to collect some of this information.
2. Why We Use Personal Information
We may use collected information for legitimate business purposes connected with operating our online store.
Order Fulfillment
Information may be used to:
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Confirm and process purchases
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Arrange payment authorization
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Prepare and ship orders
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Provide delivery or tracking information
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Process returns, refunds, or customer requests
Customer Service
We may use your details to answer questions regarding products, sizing, orders, shipping, payments, returns, or other support matters.
Website Improvement
Browsing and interaction information may help us understand how visitors use our website, improve navigation, enhance product presentation, and optimize the overall shopping experience.
Security & Fraud Prevention
Certain information may be processed to help identify suspicious activity, reduce fraudulent transactions, maintain website security, and protect customer accounts.
Marketing Communications
If you choose to receive promotional communications, we may use your contact information to share product updates, new arrivals, special offers, or other TOVQIRANO™ news.
You may unsubscribe from promotional emails at any time through the unsubscribe option provided in those messages.
3. Cookies & Similar Technologies
TOVQIRANO™ may use cookies and related technologies to support website functionality and understand how customers interact with our store.
Essential Cookies
These help operate important website features such as:
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Shopping carts
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Checkout
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Account access
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Security functions
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Website navigation
Analytics Cookies
These technologies may help us understand traffic, visitor behavior, popular pages, and general website performance.
Advertising Cookies
Where advertising services are used, cookies or similar technologies may help measure advertising performance or provide more relevant marketing experiences.
You can usually manage cookies through your browser settings. Disabling certain cookies may affect some website features or prevent portions of the store from functioning as intended.
4. Advertising & Analytics Partners
We may work with third-party advertising, analytics, or marketing providers to understand website activity and measure promotional campaigns.
Depending on the services enabled on our website, these providers may include platforms such as:
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Meta technologies, including Facebook and Instagram
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Google advertising or analytics services
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Ecommerce and marketing technology providers
These companies may process information according to their own privacy practices.
Certain disclosures of information for cross-context behavioral advertising may be considered a form of “sharing” under some applicable privacy laws, even when no money is exchanged for the information.
Where required by applicable law, eligible users may have the right to opt out of certain advertising-related data sharing.
5. When Information May Be Shared
We may disclose limited personal information to service providers that help us operate the business.
Examples may include:
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Payment processors
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Ecommerce platform providers
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Shipping and fulfillment partners
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Customer support providers
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Website hosting services
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Fraud prevention services
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Analytics providers
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Marketing and advertising platforms
These providers receive information necessary to perform services on our behalf.
We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect our rights, investigate suspected fraud, or maintain the security of our customers and services.
6. Sale of Personal Information
TOVQIRANO™ does not sell customer personal information in exchange for direct monetary payment.
However, certain uses of advertising or tracking technologies may fall within broader definitions of “sale” or “sharing” under applicable privacy laws.
Where those laws apply, eligible consumers may be entitled to request that qualifying sale or sharing activity stop.
7. Protecting Your Information
We take reasonable administrative, organizational, and technical measures designed to help protect personal information.
These measures may include:
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Secure checkout technology
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Encrypted transmission of sensitive information
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Restricted access to customer data
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Use of established payment providers
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Security monitoring and fraud prevention measures
No website, electronic transmission, or information storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
8. Payment Information
Payment transactions are handled through supported payment processors and checkout providers.
TOVQIRANO™ does not intentionally retain complete credit or debit card numbers after transactions when payment information is processed directly through an authorized third-party payment service.
The payment provider you choose may collect and process payment information according to its own terms and privacy practices.
9. How Long Information Is Kept
We may retain personal information for as long as reasonably necessary to:
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Complete transactions
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Provide customer support
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Maintain business and accounting records
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Resolve disputes
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Prevent fraud
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Enforce agreements
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Meet applicable legal or regulatory obligations
Retention periods may vary depending on the type of information and why it was collected.
10. Your Privacy Choices
Depending on where you live and which privacy laws apply, you may have certain rights regarding your personal information.
These may include the ability to:
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Request information about personal data we maintain
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Request correction of inaccurate information
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Request deletion of certain personal information
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Opt out of eligible marketing communications
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Manage cookies through your browser or available privacy controls
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Request information regarding certain disclosures
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Opt out of qualifying sale or sharing of personal information where applicable
Some requests may require identity verification before they can be completed.
Certain information may also need to be retained when permitted or required for legal, security, transactional, or recordkeeping purposes.
To submit a privacy-related request, contact:
11. Privacy Signals & Browser Preferences
Browsers and devices may provide privacy-related settings, including tracking preferences or opt-out signals.
Our response to those signals may depend on the technology used by our website and applicable privacy requirements.
Where legally required and technically supported, recognized browser-based opt-out preference signals may be processed as privacy requests.
You may also manage many tracking technologies directly through your browser's privacy and cookie settings.
12. Children's Privacy
The TOVQIRANO™ online store is intended for a general adult shopping audience and is not designed for children under the age of 13.
We do not knowingly seek to collect personal information directly from children under 13.
If a parent or legal guardian believes that a child has submitted personal information to us, they may contact service@tovqira.com so the matter can be reviewed and appropriate action taken.
13. Third-Party Websites
Our website may contain links to external websites, payment services, social networks, or other third-party platforms.
Once you leave the TOVQIRANO™ website, the privacy practices of those external services are governed by their own policies.
TOVQIRANO™ and Chilly-Dog, LLC are not responsible for the privacy practices, security measures, or content of independently operated third-party websites.
We encourage visitors to review the privacy information of any external service they choose to use.
14. Data Security Incidents
If we become aware of a security incident involving personal information, we will evaluate the circumstances and take appropriate steps consistent with applicable legal requirements.
Where notification is legally required, affected individuals and relevant authorities will be notified in accordance with applicable law.
15. Email & Promotional Preferences
Customers may receive transactional messages related to purchases, including:
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Order confirmations
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Shipping notifications
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Delivery information
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Customer service responses
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Important account or transaction updates
Promotional emails are separate from necessary transactional communications.
If you have subscribed to marketing emails, you may unsubscribe at any time by using the unsubscribe link included in the promotional message.
16. Updates to This Notice
We may revise this Privacy & Data Use Notice periodically to reflect changes in our services, website technology, business practices, or applicable requirements.
When changes are made, the revised version will be posted on this page with an updated revision date.
We encourage visitors to review this notice periodically.
17. Contact TOVQIRANO™
Questions about privacy, personal information, or this notice may be directed to:
TOVQIRANO™
Operated by: Chilly-Dog, LLC
Email: service@tovqira.com
Please include enough information for us to understand and respond to your request.
TOVQIRANO™ — Thoughtful style, with your privacy in mind.