Shipping & Delivery Information

From Our Store to Your Door

At TOVQIRANO™, operated by Chilly-Dog, LLC, we know that receiving your pet’s new wardrobe should feel just as easy as choosing it.

From cozy knitwear and everyday layers to seasonal outerwear, every order is prepared with care before beginning its journey to you.

This page explains our order preparation, shipping charges, estimated delivery times, tracking, international customs, and what to do if something goes wrong during transit.

How We Fulfill Orders

To keep our pet apparel collection accessible while maintaining efficient inventory management, orders may be dispatched from our trusted fulfillment facilities or regional distribution partners.

Depending on the item and delivery destination, different products within the same order may occasionally be handled by different fulfillment locations.

This approach helps us:

  • Maintain a broader selection of TOVQIRANO™ pet apparel

  • Keep product availability more consistent

  • Reduce unnecessary warehousing and handling

  • Deliver orders through the most suitable available fulfillment route

Our goal is simple: to get your order safely on its way while keeping the process practical and reliable.

Order Preparation

Before shipment, orders may go through confirmation, handling, and packaging procedures.

Standard Processing

Please allow approximately 2–5 business days for your order to be prepared before dispatch.

During this period, your order may undergo:

  • Order verification

  • Product handling

  • Basic quality checks

  • Packaging and shipment preparation

Busy Shopping Periods

During holidays, major promotions, product launches, or unusually high order volume, processing may require up to 6 business days.

Business days generally exclude weekends and public holidays.

Shipping Charge

A standard shipping fee of:

$6.99 per order

may apply at checkout regardless of the destination, unless a different shipping promotion or offer is clearly displayed during your purchase.

The final shipping amount shown at checkout will apply to your order.

Estimated Transit Times

After your package has been dispatched, estimated delivery time will depend on the destination and fulfillment route.

United States
Approximately 8–14 business days

Canada, United Kingdom & Australia
Approximately 10–16 business days

Other International Destinations
Approximately 14–21 business days

These timeframes begin after order processing and are estimates rather than guaranteed delivery dates.

Weather conditions, carrier congestion, holidays, customs inspections, local delivery conditions, or other circumstances outside our control may occasionally extend transit time.

Tracking Your Package

Once tracking information becomes available, we will normally send a shipment confirmation to the email address associated with your order.

Your tracking page may not display movement immediately.

Tracking Activation

Please allow approximately 1–3 business days after shipment for the carrier's tracking system to register the first update.

If your tracking information temporarily shows no movement, this does not necessarily mean the parcel has stopped traveling. Some carriers update tracking only after the package reaches the next processing facility.

International Delivery & Customs

International orders may be subject to customs procedures after entering the destination country.

Unless otherwise stated during checkout, applicable international shipments may be sent on a Delivered Duty Unpaid (DDU) basis.

This means the recipient may be responsible for:

  • Customs duties

  • Import taxes

  • VAT or similar local taxes

  • Customs clearance charges

  • Other fees imposed by local authorities or carriers

These fees are determined by the destination country and are not included in the TOVQIRANO™ product price unless specifically stated otherwise.

TOVQIRANO™ / Chilly-Dog, LLC does not control customs decisions or processing times and cannot guarantee the amount of any import-related charges.

We recommend checking your local import requirements before placing an international order if you are unsure.

Need to Change or Cancel an Order?

We begin preparing orders as quickly as possible after they are placed.

If you entered the wrong shipping information or wish to request a cancellation, contact us within 12 hours of purchase at:

service@tovqira.com

Please include your order number and the requested change.

We will make a reasonable effort to assist, but once an order has entered fulfillment or shipment preparation, changes or cancellations may no longer be possible.

If an address is entered incorrectly and the package has already shipped, delivery recovery may depend on the carrier.

Packages Arriving Damaged

Please inspect your package after delivery.

If your parcel or merchandise arrives visibly damaged, contact us within 72 hours of delivery and provide:

  • Your order number

  • A description of the problem

  • Clear photos of the shipping package

  • Clear photos of the affected item

Once the issue has been reviewed, we will determine an appropriate resolution, which may include a replacement or another suitable solution.

Please keep the damaged item and original packaging until your request has been reviewed.

Packages Confirmed Lost in Transit

Occasionally, a parcel may be delayed longer than expected.

A delayed shipment is not automatically considered lost.

If the shipping carrier officially confirms that your package has been lost during transit, please contact our customer care team so we can review the shipment.

For eligible confirmed lost-in-transit cases, we may arrange a replacement shipment at no additional product cost.

Multiple Packages

In some cases, an order containing several products may arrive in more than one package.

If this happens:

  • Packages may have separate tracking numbers

  • Delivery dates may differ slightly

  • Receiving one package does not necessarily mean the remainder of your order is missing

Please review all available tracking details before contacting support about an incomplete delivery.

Delivery Address Responsibility

Please carefully review your shipping information before completing checkout.

Customers are responsible for providing a complete and accurate delivery address.

TOVQIRANO™ may not be able to replace or refund packages delivered to an incorrectly entered address when the carrier has successfully completed delivery according to the information supplied at checkout.

If you notice an error shortly after ordering, contact us within the cancellation/change window as soon as possible.

Shipping Questions?

If you need help with your shipment, tracking information, delivery status, or shipping address, contact:

TOVQIRANO™
Operated by: Chilly-Dog, LLC
Customer Care: service@tovqira.com

When contacting us about an existing shipment, including your order number and tracking number, when available, will help us review your request more efficiently.

Delivered With Care

Every TOVQIRANO™ order is prepared with the goal of bringing comfortable, thoughtfully styled pet apparel from our collection to your companion as smoothly as possible.

TOVQIRANO™ — Pet style, thoughtfully delivered.